At Temple Online Store, we stand behind the quality and craftsmanship of our wall shelves. This Warranty Policy outlines the terms and conditions under which warranties are offered for products purchased directly through our store.

1. Warranty Coverage

We offer a standard 1-year limited warranty on most of our wall shelf products unless otherwise specified on the product page. This warranty covers:

  • Manufacturing defects
  • Structural or material faults under normal, intended use
  • Please refer to individual product listings for any product-specific warranty details.

2. Warranty Period

The warranty period begins on the original date of purchase and remains valid for 12 months.

3. How to File a Warranty Claim

If you believe your item is eligible for warranty service, follow these steps:

  • Contact Us: Email our support team at support@templeonline.store or call us at +1 850 284 4806.
  • Provide Details: Include your order number, product name, a description of the issue, and clear photos or videos if available.
  • Authorization: If your claim meets the warranty terms, we will provide instructions for return, repair, or replacement.

4. Warranty Exclusions

The warranty does not cover the following:

  • Damage caused by misuse, improper installation, or neglect
  • Normal wear and tear from regular use
  • Cosmetic damage that does not affect product function
  • Products that have been modified or repaired by unauthorized personnel
  • Items purchased from unauthorized sellers or third-party marketplaces

5. Limitation of Liability

Temple Online Store’s liability is strictly limited to repair or replacement of the defective item. We are not responsible for any incidental, indirect, or consequential damages related to the use of our products.

6. Additional Notes

  • Customers are responsible for return shipping unless the item was defective upon arrival.
  • Replacements will be subject to product availability.
  • Warranty claims will be processed within 5–10 business days upon receiving the item.

7. Contact Information

For questions or assistance regarding our warranty policy, feel free to contact us:

Temple Online Store
📍 561 Travis Way, Harrisburg, PA 17110
📞 +1 850 284 4806
📧 support@templeonline.store